Return & Refund Policy

Last Updated: October, 2026

At LUVIA, we believe the details of your daily routine matter. From choosing your showerhead to enjoying it at home, we want your experience with us to feel simple, thoughtful, and reassuring.

If your order isn’t quite right, we’re here to help. Please review our return and refund policy below to understand how returns, exchanges, and refunds work.

1. Return Eligibility

If you’re not satisfied with your LUVIA purchase, you may request a return within [14/30] days of delivery, provided your order meets the conditions outlined in this policy.

To be eligible for a return:

  • The product must be in its original condition, with all included parts and accessories.

  • The showerhead and any included components must be returned with their original packaging, where reasonably possible.

  • The product must not show damage caused by misuse, improper installation, or unauthorized modification.

  • You must provide proof of purchase, such as your order confirmation or receipt.

Because LUVIA products come into contact with water, certain hygiene-related restrictions may apply to used showerheads and opened filter cartridges. Please contact our support team before sending back an installed or used product so we can review your request.

Some items may not qualify for a return where permitted by applicable law. This does not affect any consumer rights you may have under the laws that apply to your purchase.

2. How to Request a Return

We recommend contacting our team before shipping any item back. This helps us review your request and provide the correct return instructions.

To start a return:

  1. Email us at [your support email] with your order number.

  2. Tell us why you would like to return the product.

  3. Include clear photos if the item arrived damaged, defective, or different from what you ordered.

  4. Wait for our team to review your request and provide the next steps.

  5. If your return is approved, follow the return instructions we send you.

Please do not send products to an address other than the one provided by our support team. Returns sent without prior instructions may take longer to process.

3. Damaged, Defective, or Incorrect Items

Your order should arrive as expected. If your LUVIA filtered showerhead arrives damaged, has a manufacturing defect, or is different from the item you purchased, please contact us as soon as possible.

Include your order number, a short description of the issue, and photos or a video when helpful. Our team will review the details and explain the available options, which may include a replacement, repair, or refund, depending on the circumstances and applicable law.

Please contact us before attempting repairs or making modifications to a potentially defective product.

4. Refunds

Once your returned item arrives, we’ll inspect it and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow [5–10 business days] after approval for the refund to appear, depending on your bank, card issuer, or payment provider.

Your financial institution may require additional time to post the funds. If your refund hasn’t appeared after the expected processing period, we recommend checking with your payment provider before contacting us.

Shipping fees, expedited delivery charges, and other non-refundable costs, if any, will be handled according to the terms disclosed at checkout and applicable law.

5. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, contact us so we can review the issue and determine the appropriate solution.

If you would like a different item for personal preference, please contact our team to confirm whether an exchange is available. Exchanges depend on product availability and the return conditions outlined above.

We’ll provide instructions once your request has been reviewed.

6. Return Shipping

Return shipping arrangements and costs depend on the reason for the return.

  • Damaged, defective, or incorrect items: We’ll explain the return or replacement arrangements after reviewing your request.

  • Returns for personal preference: You may be responsible for return shipping costs where permitted by applicable law and where this is disclosed before the return is completed.

  • Unapproved returns: Please contact us before shipping an item so we can provide the correct instructions.

We recommend using a trackable shipping service and keeping your tracking information until your return has been resolved.

7. Orders That Cannot Be Canceled

We begin processing orders as quickly as possible. If you need to cancel or change an order, contact us immediately.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy after delivery, where eligible.

Contacting us does not guarantee that an order can be stopped before shipment.

8. Filter Cartridges and Hygiene Considerations

LUVIA filtered showerheads and replacement filter cartridges are designed for personal use. For hygiene and product-integrity reasons, opened or used filter cartridges may be subject to additional return restrictions, where permitted by applicable law.

If you experience a problem with a filter cartridge or believe it is defective, please contact our support team with your order details and a description of the issue. We’ll review your request and explain the available options.

9. Order Issues and Delivery Concerns

If your order hasn’t arrived, appears incomplete, or shows an unexpected delivery status, please reach out to us with your order number.

We’ll help you review the available tracking information and determine the appropriate next steps. Delivery investigations and resolutions may depend on the shipping carrier and the circumstances of the order.

10. Contact LUVIA

Have a question about a return, refund, replacement, or order? We’re happy to help.

Email: [your support email]
Business Name: LUVIA
Website: [your website URL]
Support Hours: [your support hours and time zone]

Please include your order number in your message so we can assist you more efficiently.

11. Policy Updates

LUVIA may update this Return and Refund Policy from time to time to reflect changes in our business practices, products, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

The policy in effect at the time of your purchase will generally guide the handling of your request, subject to applicable law and any rights that cannot legally be excluded.

Thank you for choosing LUVIA. We appreciate your trust and want every part of your shopping experience to feel as considered as the product itself.