Last Updated: October, 2026
Welcome to LUVIA. We’re glad you’re here.
These Terms and Conditions explain the rules for using our website, purchasing our products, and interacting with our services. By visiting our website or placing an order, you agree to these terms. Please take a moment to read them before making a purchase.
In these terms, “LUVIA,” “we,” “us,” and “our” refer to LUVIA. “You” and “your” refer to anyone visiting our website, creating an account, or purchasing from us.
1. Using Our Website
Our website is intended to help you learn about LUVIA, explore our products, and place orders for personal use.
By using this website, you agree to use it lawfully and respectfully. You may not use our website to engage in fraudulent activity, interfere with its operation, attempt to access restricted systems, or violate the rights of others.
We reserve the right to restrict or suspend access to our website if we reasonably believe these terms have been violated.
You must be legally able to enter into a binding agreement to make a purchase through our website.
2. Our Products
LUVIA offers thoughtfully designed shower products, including filtered showerheads and related accessories.
We make reasonable efforts to present our products accurately through descriptions, photographs, specifications, and other product information. However, colors and finishes may appear slightly different depending on your screen, device settings, or lighting conditions.
Product images are intended to help you understand the product’s appearance and design. Please review the product description, included components, dimensions, compatibility information, and care instructions before ordering.
Product availability, specifications, packaging, and included accessories may change as needed. Any material changes will be reflected in the relevant product listing when applicable.
Product Information and Filtration
A filtered showerhead's performance depends on its design, filter media, water conditions, usage, and maintenance. Please refer to the product page and accompanying instructions for the specific features and filtration information applicable to your purchase.
Do not assume that a filtered showerhead removes every contaminant or makes water safe to drink. Unless expressly supported by applicable product testing and documentation, our products should not be understood as medical devices or as treatments for skin or hair conditions.
Follow all installation, use, cleaning, and filter-replacement instructions provided with your product.
3. Pricing and Payments
All prices are displayed in the currency indicated at checkout. Prices, promotions, and product availability may change without notice, except where applicable law requires otherwise.
The price shown at checkout is the amount you agree to pay for your order, together with any applicable shipping charges, taxes, or other fees disclosed before you complete your purchase.
We use the payment methods displayed at checkout. By submitting an order, you confirm that you are authorized to use the selected payment method and that the payment information you provide is accurate.
If a product is listed at an incorrect price or contains a clear listing error, we reserve the right to review the order and take appropriate action as permitted by law. If we cancel an order after payment, we will arrange any required refund.
4. Orders and Order Acceptance
Placing an order does not automatically mean that it has been accepted. You will receive an order confirmation when your purchase has been submitted successfully, but we may need to review an order before fulfilling it.
We reserve the right to decline, limit, or cancel an order where permitted by law, including when a product is unavailable, a payment cannot be authorized, a pricing error has occurred, or an order appears fraudulent.
If we cancel an order after payment has been collected, we will refund the amount owed for the canceled order.
Please check your shipping address, contact details, selected product, and order quantity before completing checkout. Contact us as soon as possible if you notice an error. We cannot guarantee that changes can be made once an order has entered processing or shipment.
5. Shipping and Delivery
We aim to process and ship orders according to the shipping information provided at checkout and in our Shipping Policy.
Delivery estimates are estimates, not guaranteed arrival dates, unless expressly stated otherwise. Delivery may be affected by carrier delays, weather, customs procedures, incorrect addresses, or circumstances outside our reasonable control.
You are responsible for providing a complete and accurate shipping address. Additional charges or delivery complications caused by incorrect or incomplete information may be your responsibility, where permitted by law.
For information about processing times, shipping fees, tracking, and delivery issues, please review our Shipping Policy.
6. Returns, Refunds, and Exchanges
We want you to feel confident when shopping with LUVIA. Returns, exchanges, and refunds are handled according to our Return and Refund Policy.
Please review that policy before purchasing so you understand the applicable return window, eligibility requirements, product condition requirements, and instructions for requesting a return.
Nothing in these Terms and Conditions limits any rights you may have under applicable consumer protection laws.
For help with a return or refund request, contact us using the details provided on our Contact page.
7. Product Care and Installation
Please read the instructions supplied with your showerhead before installation or use.
Use only compatible connections and follow the manufacturer's installation guidance. Avoid excessive force when tightening fittings, and check for leaks before regular use. If you are unsure whether your plumbing connection is compatible, consult a qualified professional.
Where the product includes a replaceable filter, follow the recommended replacement schedule and installation instructions provided for that specific model. Filter life may vary depending on water quality, household usage, and other conditions.
LUVIA is not responsible for damage resulting from improper installation, misuse, unauthorized modification, neglect, or failure to follow supplied instructions, to the extent permitted by law.
8. Website Content and Intellectual Property
All content on this website, including our brand name, logo, product photographs, graphics, written copy, page designs, and other original materials, belongs to LUVIA or is used with permission or under an appropriate license.
You may browse our website and use its content for personal, noncommercial purposes. You may not reproduce, republish, distribute, modify, sell, or use our content for commercial purposes without prior written permission, except where applicable law allows otherwise.
Nothing in these terms transfers ownership of LUVIA's intellectual property to you.
If you believe content on our website infringes your intellectual property rights, please contact us with sufficient information for us to review your concern.
9. Customer Reviews and Submissions
If you submit a review, photograph, suggestion, message, or other content to LUVIA, you confirm that you have the right to share it and that it does not violate another person's rights or applicable law.
Please do not submit content that is false, misleading, unlawful, abusive, discriminatory, or intended to impersonate another person.
By submitting content, you grant LUVIA permission to use, display, reproduce, and share that content in connection with our business, marketing, and website, subject to applicable law and any rights you retain. We will not knowingly present a review as genuine customer feedback if it is not.
We may moderate or remove submitted content that violates these terms or our reasonable content standards.
10. Third-Party Services and Links
Our website may include links to third-party websites or use services provided by other companies, such as payment processors, shipping providers, analytics tools, or social media platforms.
These services may operate under their own terms and privacy policies. LUVIA does not control every aspect of third-party websites and is not responsible for their content, policies, or practices, except where applicable law provides otherwise.
Accessing a third-party website is your choice. We recommend reviewing its terms and privacy policy before sharing personal information or completing a transaction.
11. Privacy and Personal Information
We take your privacy seriously. Information collected through our website may be used to process orders, provide customer support, improve our services, and fulfill other purposes described in our Privacy Policy.
Our Privacy Policy explains how personal information is collected, used, disclosed, and protected, along with any applicable privacy rights and choices.
By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy. Any consent required by law will be requested separately where appropriate.
12. Website Availability and Accuracy
We work to keep the LUVIA website available, accurate, and up to date. However, we cannot guarantee that the website will always operate without interruptions, delays, technical errors, or temporary outages.
Product descriptions, prices, availability, and other content may occasionally contain errors or become outdated. We reserve the right to correct errors, update information, and make changes to website content as permitted by law.
We do not guarantee uninterrupted access or that every website feature will be compatible with every device, browser, or network.
13. Disclaimer of Warranties
To the extent permitted by applicable law, our website and its content are provided on an “as available” basis. We do not make guarantees about uninterrupted website access or the absence of technical errors.
Product warranties, if offered, will be described in the applicable warranty documentation or product listing.
Nothing in this section excludes or limits a warranty, consumer right, or legal protection that cannot lawfully be excluded or limited.
14. Limitation of Liability
To the extent permitted by applicable law, LUVIA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.
Nothing in these terms excludes liability for fraud, willful misconduct, personal injury caused by negligence where liability cannot be excluded, or any other liability that applicable law does not permit us to limit.
Your statutory consumer rights remain unaffected.
15. Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful use of our website, your material violation of these terms, or your infringement of another person's rights.
This section does not apply where applicable law prohibits such an obligation.
16. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our business, products, website features, or legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this page. The revised terms will apply from the date they become effective, subject to any requirements imposed by applicable law.
We encourage you to review this page periodically so you remain informed about the terms governing your use of our website.
17. Governing Law
These Terms and Conditions are subject to the laws applicable to LUVIA's business and the transaction, without limiting any mandatory consumer protections that apply to you.
Before publishing this section, insert the correct governing jurisdiction: [State/Country].
18. Contact LUVIA
Questions about these Terms and Conditions, an order, or a product? We’re happy to help.
Brand: LUVIA
Email: [Your customer support email]
Business Address: [Your business address, if required]
Contact Page: [Link to your Contact page]
Thank you for choosing LUVIA. We appreciate the opportunity to be part of your everyday routine.