Last updated: October, 2026

At LUVIA, we believe the experience should feel considered from the moment you place your order to the moment your showerhead arrives at your door. We take care in preparing every order and aim to make delivery as smooth and straightforward as possible.

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at LUVIA.

Order Processing

Orders are typically processed within [1–3 business days] after they are placed. Business days are Monday through Friday, excluding U.S. federal holidays.

Once your order has been prepared for shipment, you’ll receive a shipping confirmation email with tracking information, when available.

During holidays, promotional periods, or periods of unusually high order volume, processing may take a little longer. We appreciate your patience and will do our best to keep your order moving.

Shipping Rates and Delivery Estimates

Shipping costs and estimated delivery times are displayed at checkout, where applicable. Available shipping methods may vary depending on your delivery address.

Estimated delivery times begin after your order has been processed and shipped. They are estimates rather than guaranteed delivery dates, as carrier delays and circumstances outside our control may occasionally affect arrival times.

Our current shipping details:

• Order processing time: [Insert processing time]

• Standard shipping: [Insert estimated delivery time]

• Shipping cost: [Insert flat rate or free shipping details]

• Shipping destinations: [Insert countries or regions served]

Please review the shipping options available at checkout before completing your purchase.

Order Tracking

Once your order ships, we’ll send a confirmation email containing your tracking number and a link to follow your shipment, when tracking is available.

Please allow some time for tracking information to appear or update after the carrier receives your package.

If your tracking information hasn’t updated for several business days, or your package appears to be delayed, contact us at [your customer support email]. We’ll help you review the available tracking details.

Shipping Address and Order Changes

Please double-check your shipping address, apartment or unit number, and contact information before placing your order.

If you need to correct an address or request an order change, email us as soon as possible at [your customer support email]. We’ll do our best to help if your order hasn’t entered processing or shipment.

Once an order has been shipped, we may not be able to change its destination or redirect the package. LUVIA cannot guarantee address changes after an order is submitted.

Delayed or Missing Packages

We understand that waiting for an order can be frustrating, especially when the expected delivery date has passed.

If your package is delayed, please check the tracking link for the latest carrier updates. If the tracking information indicates that your package is lost, or there has been no meaningful update for an extended period, contact us at [your customer support email].

We’ll review the available information and help you determine the appropriate next steps.

Incorrect or Damaged Deliveries

Please inspect your LUVIA order when it arrives. If you receive the wrong item or your showerhead arrives damaged, contact us at [your customer support email] as soon as possible.

Include your order number, a brief description of the issue, and clear photos of the item and packaging when relevant. This helps us understand what happened and determine how best to assist you.

For information about returns and eligible refunds, please review our Return & Refund Policy.

International Shipping

International shipping availability depends on the destinations we currently serve. If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, or other fees imposed by their destination country unless otherwise stated at checkout.

Customs processing may also affect delivery times. Please check your local import requirements before placing an international order.

Questions About Your Shipment?

We’re here to help. If you have questions about shipping, tracking, or an existing order, reach out to us at [your customer support email].

Please include your order number so we can assist you more efficiently.

Thank you for choosing LUVIA. We appreciate the opportunity to be part of your everyday routine.

The LUVIA Team